@suncelltweets : Worst Customer Service experience ever courtesy of SunTel/Sun Cellular or How to lose customers in 3 minutes

@suncelltweets Extremely rude CSR (code CASCMRJSS) just called me up to tell me I'm past due w/ my SunTel acct since Nov29 when in fact my due date is every 4th of the month. This is my first time with Sun/Digitel and this happens to be just my 2nd bill. 1st bill is only 81.67!!! And the 2nd bill due Dec 4 is only 354.50!!! And the first one's already been paid through my BPI online! What's worse is that the CSR argued with me insisting that the due date reflected on my bill is wrong and that it's supposed to be the 29th??? He even dropped the call without my permission! Thank God this plan's holding period is only 3 months. People, beware of SunTel CSRs. If you can help it, I suggest you NEVER deal with Sun. That's the worst CS experience I've ever had in my entire life -- bar none. Attached are my copies of my bills. The first 2 bills and definitely the last 2 bills too. Will NEVER EVER deal with Sun Cellular or SunTel again. I will even drop my load Subdealer status right here right now. I will never use, promote or sell product that has anything to do with SunTel/Sun Cellular. Such a disappointing telecom company and such a traumatic experience for a paying customer.


#InAPerfectWorld every opinion carries equal weight. And each opinion, be it amazingly profound or despicably inane must be treated with the same level of respect if only for the fact that the existence of one validates the other." -- RJ Marmol Yes, I just quoted myself. It could well be taken as brandishing arrogance, but on the contrary, it is a humble display of my humanity. And you know why? Because each time I set out to write anything and manage to hit "publish", I submit myself to criticism. It's like diving in a sea of piranha -- you're injured at best, dead at worst. But I still dive just the same. Maybe because I'm masochistic. Or maybe because I believe that each "dive" amounts to something good for myself or for other people. That's what bloggers do. That's what people on Twitter do. They speak their minds. There's a hint of narcissism sometimes, a little ego-stroking on the side. But that's what 21st century living has become. This is what "media" has become. Everyone is an instant pundit, stylist, guru or what-have-you's. So when people who were 'born' pre-Twitter mock or worse, question a person's right to air his/her opinion over Facebook, Twitter or his/her own blogsite, I think those people need to seriously reconsider their position on the subject. The online community don't just gang-up on a certain person or group of people on a whim. In fact, unbelievable as it may seem, it is easier to organize a 'protest' in the 'real world' than it is to organize a 'hate' campaign online. And that's because those online know very well that doing so exposes them to a more traceable liability. When you 'tweet' or post a Facebook update, it is traceable to you and you alone. Whereas if you join a group of people marching in the streets of Mendiola, that 'protest' is traceable to a certain 'group'. In business analogy, it's like single proprietorship vs. corporation. If your company/group is drawing flak from the online community, one thing is for sure then, whatever it is that you've done has created a personal impression on each netizen. And at such huge numbers and immense personal impact that it appears to be an organized attack towards you. So instead of attacking people's opinion and belittling the 'weight' of their opinions, it is best to show them incontestable proof of one's innocence the best way possible. They have a term for it -- sweet revenge. Let's be thankful then that this isn't exactly a perfect world because we don't have to live with each other's assumed profundity and live in constant denial of the existence of our inanities. We have each other's opinion to keep ourselves in check.